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- 3 de nov de 2014
- 2 min.
El alma de los servicios
Llegué a descargar hasta 5 aplicaciones de previsiones del tiempo hasta encontrar la que realmente me daba lo que buscaba. Pero la...
6 vistas0 comentarios

El Servicio al Cliente
- 20 de oct de 2014
- 3 min.
Gestión de la Experiencia cliente: de la teoría a la práctica
"Las compañías españolas suspenden en la gestión de la experiencia del cliente. Se basan en estrategias más intuitivas que medibles. No...
4 vistas0 comentarios

El Servicio al Cliente
- 10 de mar de 2014
- 3 min.
El CRM de LinkedIn para personas de contacto móviles
He sido miembro de LinkedIn desde practicamente sus inicios en España, pero últimamente procuro sacarle más provecho. Y no soy una...
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El Servicio al Cliente
- 21 de ene de 2014
- 2 min.
Emociones y atención al cliente a medida: tendencias para el 2014
Este año los departamentos de Atención al Cliente ofrecerán trajes a medida, multicanales y proactivos pero ante todo con emociones...
9 vistas0 comentarios
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